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Welcome to betterNOW! healthcare                                                 01223 832 808

Testimonials (updated 7th December 2016)

We collect data daily from patients in the form of voluntary customer feedback forms left at reception which are then posted anonymously in a collection box.

 

Physiotherapy

"Excellent,very happy"

"Excellent, Luke has been amazing and I can't recommend him enough"

"Excellent - I could barely walk last week, back to work this week!  I can only say EXCELLENT"

"Thanks, feel more confident about resolving the injury"

"Had problem with back for 10 years and now finally getting somewhere!"

"Great explanation and clear instructions for exercises"

"Fantastic, will recomend to everyone!"

"Sorted in a matter of days!  Excellent result"

"Very personable, communicates well.  Exercises & checking progress are very good."

"His initial assessment is very thorough - progress made."

“Luke was very thorough in his initial questioning and subsequent treatment"

"Excellent at all times"

"Excellent treatment, thank you"

"Much improved in just a few weeks, excellent"

"very good treatment, very nice person"

"Excellent assessment, very thorough. Exercises and treatment really helped. Would definitely recommend.”

“Great treatment – very helpful!”
“Lovely atmosphere. Professional excellent.”

"Completely cured after 6 weeks"

" Luke made me feel instantly at ease and relaxed for the whole appointment.  Extremely insightful and explained everything in a simple way.  Excellent .... very impressed and can't wait to come back next time!  Thank you!!"

"Exceptional, confident, effective treatment.  Good pain relief.  Thank you!"

"Very professional & easy to understand"

"very good and helpful"

"Completely cured after 6 weeks"

"Not keen on physiotherapy in the past but Luke made me feel very relaxed - excellent"

"advice most gratefully received"

"Very helpful - patient and imformative.  Will definitely come again!"

"Always friendly, professional"

"Such a help to get an immediate appointment and pain relief.  Thoroughly efficient and professional - thank you!"

"Very thorough examination and treatment, very professional - excellent work."

"Well impressed"

"Awesome, really helpful info, perfect - I've already recommended Luke!"

"Thorough and professional"

"Excellent people skills.  Knowledge very good!"

"Fantastic, good knowledge, will be back!"

"Very helpful knowledgable physio."

"Got an appointment quickly, physio was excellent thankyou."

"excellent/very professional."

"My back moves againLaughing"

"Very flexible and immediately accommodating"

"Very relaxing, informative and successful at helping my problem"

"What a relief"

"Very impressed, thankyou"

"Luke has been amazing and i cant recommend him enough."

"Fantastic Service."

"Informative and helpful."

"Great staff, Great place."

 "I am so grateful for the help Luke has always given me."

"Very Thorough, best physio i have ever seen! "

"Best physio Ive ever had."

"Really good, put me at ease and fab exercises."

"Explained everything really well"

"Excellent consultation, so interesting to learn about the way the body works."

"Very thorough."

"Excellent"

"Excellent, Luke is very Thorough"

"Excellent thankyou."

"Very helpfull."

"Loved the coffee."

"Effective on every visit."

 "First visit impressed with friendly service."

"Professional and thorough."

"Fabulous service."

"Helpful and effective."

"Very kind, informative and lovely friendly staff."

"Amazing results on my back."

 "Great!"

"Its great."

"Very pofessional and friendly."

"Excellent Service"

 "Fantastic care all round, highly recommend."

"Luke gave me a full and detailed assessment, explained fully the issues and offered me a personalised treatment plan and exercises. In three sessions i was pain free and mobile. Highly recommend the practice. "

"Luke is fantastic, best physio ive been to and the recpetionist is lovely."

"Luke has excellent attention to detail."

"My daughter is always put at ease and enjoys coming."

 

Osteopathy-Sarah Hancox

 

“Feel much less pain after just one session"

"Feel the problem area has been idenftified and treated perfectly"

"Was excellent. Provided great explanations.”

“Time will tell ! But in the meantime, the session was excellent and Michael has a brilliant sense of humour. So pleased you lot are here!”
“Very happy with service and prices.”

"I found his explanations very helpful.  Always professional.  Thank you."

"Excellent - Very Satisfied!"

"Very relaxed & professional service"

"Very good experience"

"Very friendly, good explanations of what he is doing"

"Excellent, very good and kind"

"Brilliant and very helpful"

"Best £45 I have spent, thank you"

"Very relaxed and professional service"

"Amazing!!! Defo come back again and tell all my friends"

" Very good" -  Have regained significant movement in my back"#

"Excellent"

"Claire is a good listener, communicator and I feel a lot better, excellent treatment"

"Excellent, cant wait until next week"

"Skillfull, friendly gave me confidence and a nice coffee too"

"certainly feel much better already"

"Knowledgeable, compassionate, identified the various problems, treated them

, and made a big difference in a short time: a treasure - thank you so much"

"Very thorough and knowledgable"

"Very good."

 "Perfect."

"Great service, would recommend"

"They make you feel very relaxed, they know what they are doing."

"Fantastic support/treatment/staff."

"Very good."

"I feel brilliant, shes awesome."

"Very helpful."

"Provide Mojitos"

 "perfect could not be better. Shall be back."

"Very good, helped me a lot."

"Brilliant! Great treatment, felt relaxed, comfortable and the treatment works. Thank you!"

"Love it here."

"Very friendly and relaxed atmosphere."

"Sarah intuitively relieved pain and restored my mobility, as well as providing exercises to prolong ease of movement. Fantastic."

"Genius."

"Special praise at Sarah's excellent professional communication."

 

Podiatry (Leah Claydon/Daniel Harris/Lisa Johnson)

" All fantastic, thank you"

"Recommended by my GP and experience was a really lovely one.  Glad I found you."

"Very friendly and professional - I'll definitely come again. Thank you."

"Very professional - very easy to speak to - Highly recommend"

"Very professional and skilled.  Would recommend to anyone"

"A positively enjoyable experience - excellent thanks!"

"I am so pleased with the insoles and send you many thanks"

“Informative, efficient and friendly.”

" Very informative and personable"

"Excellent thanks - this is a superb service and one I recommend"

“Relaxed and accepting atmosphere from door to procedure.”
“Leah – I think she just may be my new best friend!”
“Brilliant. Walking on air. See you in 3 months.”

"Excellent, fully briefed about treatments etc."

"Lovely lady - feet feel great, Thanks!"

"A first rate service - toenails look lovely and white!"

"Lovely to get my feet back in a comfort zone after too long!"

"Very kind and understanding person who did not judge why and gave helpful advice"

"Excellent Service"

"Very kind and understanding person"

"Fantastic"

"painfree, relaxing and informative, will recommend to anyone"

"Very pleasant treatment and some respects enjoyable"

"Good ol' Leah!  Perfect as ever!!!"

"Great to connect after many years.  Leah has retained her excellent bedside manner and is very caring"

"Very friendly, explained problems well"

"lovely relaxing session would recommend it to anyone!"

"Great attention to detail, Thankyou"

"Brilliant treatment would recommend to everyone"

"Very thorough treatment and advice"

"Great service, great advice"

"Very knowledgable, excellent manner and explained everything clearly and kindly. A very impressive service all round"

"Very welcoming recepetion all clear information, examination, advice and care"

"I now have happy feet"

"superb"

"very good & knowledgable"

"Friendly and very helpfull"

Fabulous user friendly treatment"

"Marvellous"

"Great"

"A pleasant half hour of treatment"

"pleasant occassion"

 "Fantastic Service."

"Very welcoming."

"Leah is great company as well as taking care of me."

"Very polite gave good information."

"Visit very enjoyable, i look forward to it."

"Very welcoming and professional."

"Lots of positive advice."

"Very professional service."

"Excellent treatment, very welcoming, friendly and informative. It was perfect."

"Very good experience, thankyou."

"Informative and reassuring."

"An excellent professional and reassuring way of doing things."

"A painless procedure."

"A very nice way with him."

"Great attitude and very professional."

"Absolutley super."

"Brilliant, thankyou."

"Really friendly helpful advice, real improvement after visit."

"A most satisfying appointment."

"Would prefer a more glamorous surroundings but will come again."

"Great service - very friendly, made me feel comfortable."

"Very Professional,"

"Very friendly."

"Very professional."

 "Leah is always so great to listen, she does great work, very clean and keeps things positive."

 "Excellent treatment, would always recommend."

 "Above expectations."

"Top rate advice and service."

"Leah is a very pleasant and helpful lady."

"Leah knows exactly what my feet need and i leave walking on air as it were, as they are so compfortable after treatment."

"I always receive good attention from Dan."

"Lisa is very, very helpful and professional."

"Lisa got the job done quickly."

"Leah was very welcoming and helpful. I will be back!"

"Relief! I feel more content about the future of my feet." (Dan)

"problem was explained very well, i would recommend Leah highly."

"Excellent treatment and very professional. Leah has helped with all my problems. Many thanks."

"Lisa is a very pleasant and knowledgeable girl."

"Very thorough and professional." (Lisa)

"Very helpful." (Lisa)

"She is the best and i love her." (Leah)

"Lisa is very friendly and highly professional."

"Fabulous all around service. Thank you."

"Excellent service and a pleasurable experience."

"Lisa was really helpful, friendly and professional. Thank you."

"Leah is informative and reassuring."

"All excellent including the tea."

 "Dan has a very gentle approach and stiumlating conversation."

 "Dan is very thorough and my feet are much improved since ii have been seeing him. Thank you Dan."

"Leah is very friendly and sorted out my feet.

"Expert advice & knowledge. very comfy." (Leah)

"Wanted to hug them afterwards. Thank you." (Leah)

"All good." (Dan)

"Reassuring." (Lisa)

"Always a great service, professional and friendly too." (Leah)

"I always like coming here - efficient and friendly." (Dan)

 

 Acupunture Alan

"I will come back. Thank you so much."

"Much better than I expected, nothing to worry about."

"Shoulder/neck sorted"

 "Came in hardly able to move my arm and shoulder due to a slipped disk in my neck. Adam worked on my back and i walked out with hardly and pain. I would highly reccomend, very professional and friendly."

3 in 1 Appointments

"Really great service,very helpfull,"

"Recommended! Professional, client orientated and positive approach to fixing injuries"

"Excellent intregrated service - what a brilliant idea"

"Leah, Luke and Michael gave an excellent treatment scoring 5 out of 5.  Very thorough"

"I used to get out of bed every morning full of aches, my pain is now only 10% of how it was"

"I'm back to playing golf 3 times a week, expect the whole of the golf club to be coming to see you!"

" Excellent idea, in a short space of time I have gone from being in a lot of pain and very stiff,  to hardly any discomfort and excellent flexibility. I am feeling very motivated and looking forward to getting back into running."

"I really appreciated the communication of the problems and assistance in improving my technique"

"I'd like to say a big thank you for giving me the push I needed, and the confidence to achieve all I have.  I would more than happily and have done so, recommend you all to anybody that asks"

 

 

 

 

 

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DECEMBER STATISTICS

 

USE OUR NEW SEARCH BUTTON FACILITY (TOP RIGHT OF PAGE) TO LOCATE ARTICLES ON A WIDE RANGE OF TOPICS ASSOCIATED WITH PODIATRY, ACUPUNCTURE, OSTEOPATHY, DIET AND EXERCISE.

 

As part of our ongoing patient satisfaction surveys, we are proud to publish our July results. (posted 10th January 2017)

Patients score us out of 5, 0 being very poor, 5 being excellent:

 

100% of patients rated us EXCELLENT

 

100% would recommend us to friend

 

100% were not kept waiting more than 5 minutes

 

100% found us friendly

 

 Too good to be true?  Come and view the evidence for yourself.

 

 

 

 

 

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betterNOW!: 5 out of 5 based on 7 reviews.